IL Forno offer a standard no refund policy on all orders made, either online for delivery or collection, or by walk-in. If you wish to cancel your order you will not be offered a refund, this includes any other fees and, delivery charges, and surcharges. The Restaurant reserves the right to issue you a credit in exceptional circumstances at sole discretion of the Il Forno Branch from the where the order was made. All credit issued by Il Forno is to be applied for future purchases at any of IL Forno LLC branches. Exceptional case refunds will be done only through the Original Mode of Payment.

If you have a complaint to raise about your experience online, from a delivery or restaurant, please get in touch with us directly on

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